Responsible Gaming
at hai77
hai77 believes that gambling should always be an entertaining activity — never a source of financial or emotional harm. This page outlines the tools, resources, and guidance available to every hai77 player in Bangladesh to ensure their experience remains safe, controlled, and enjoyable.
How hai77 Keeps Gaming Safe
From strict age verification to voluntary spending controls, hai77 has built player protection into the core of the platform — not as an afterthought.
Every new hai77 account undergoes mandatory age verification before any deposits or gameplay are permitted. Players must be 21 years of age or older. Identity documents are checked rigorously as part of the KYC process to prevent underage gambling across Bangladesh.
hai77 allows players to set daily, weekly, or monthly deposit limits on their accounts at any time. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 48-hour cooling-off period to protect against impulsive decisions.
Players can set a maximum duration for each gaming session. When the time limit is reached, hai77 will display a clear notification and prompt the player to take a break. Session time limits are a proven tool for maintaining awareness of how long you have been playing.
If you feel you need a short break from the platform, the hai77 time-out feature lets you suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. Marketing communications are also paused.
Players who feel they need a longer break can request a formal self-exclusion of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is locked, all marketing is stopped, and any pending withdrawals are processed. This tool is free, confidential, and available immediately on request.
In addition to deposit limits, hai77 offers optional loss limits and wager limits that cap how much you can lose or stake in a given timeframe. These controls work independently or in combination, giving you multiple layers of financial protection without restricting your enjoyment of the platform.
Setting Up Your Safety Controls
All responsible gaming tools are built directly into your hai77 account — no forms to mail, no waiting periods for initial setup. Here is how to access them.
Step 1 — Log In to Your Account
Access your hai77 account using your registered credentials. All responsible gaming settings are located in the Account Settings section of your player dashboard, under the "Responsible Gaming" tab.
Step 2 — Choose Your Control Type
Select from deposit limits, loss limits, wager limits, session time limits, time-out, or self-exclusion. Each control has a clear description of what it does and how it affects your account before you confirm your selection.
Step 3 — Set Your Parameters
Enter the limit value or time period that suits your personal circumstances. For deposit and loss limits, values are denominated in Bangladeshi Taka (৳). Confirm the setting — restrictions take effect immediately, while increases are subject to the mandatory review period.
Step 4 — Contact Support If Needed
If you are unable to access your account to set a control — for example, if you feel you need to be excluded immediately — contact the hai77 support team directly at [email protected]. The team is available 24 hours a day, 7 days a week, and will action your request without delay.
Cap the total amount you can deposit into your hai77 account over any given period. Available in increments denominated in ৳ BDT. Reducing a limit is instant; increasing requires 48 hours.
Set a ceiling on the net losses you are prepared to absorb in a single day, week, or month. When the limit is reached, further betting is suspended for the remainder of that period.
Restrict the maximum single stake or cumulative wager amount per session, day, or week. Useful for players who enjoy frequent smaller bets on cricket, slots, or live casino tables.
Receive on-screen reminders at intervals you choose — every 30, 60, or 120 minutes — showing exactly how long your current session has been active.
Take a short break without permanently closing your account. Your balance is preserved and your account is reactivated automatically at the end of the chosen period.
A formal, binding request to close your account for an extended period. Permanent self-exclusion results in account closure and full deletion of marketing data. Cannot be reversed during the exclusion period.
Deposit & Loss Limit Guidelines
The following table outlines the standard limit tiers available on hai77. Players may set any value within these ranges — the tiers below are provided as reference examples only.
| Limit Type | Period | Minimum (৳) | Example Mid-Range (৳) | Effect When Reached |
|---|---|---|---|---|
| Deposit Limit | Daily | ৳100 | ৳2,000 | Deposits blocked until the next calendar day (BST, UTC+6) |
| Deposit Limit | Weekly | ৳500 | ৳8,000 | Deposits blocked until start of the following week |
| Deposit Limit | Monthly | ৳1,000 | ৳20,000 | Deposits blocked until the first day of the following month |
| Loss Limit | Daily | ৳100 | ৳1,500 | Betting suspended for the remainder of the day |
| Loss Limit | Weekly | ৳500 | ৳5,000 | Betting suspended for the remainder of the week |
| Wager Limit | Per Session | ৳200 | ৳3,000 | No further stakes accepted until session is ended and reset |
All limit values are denominated in Bangladeshi Taka (৳ BDT). Limits apply across all hai77 products including cricket sportsbook, live casino, slots, and jackpot bingo. All times referenced are Bangladesh Standard Time (BST, UTC+6).
Recognising Problem Gambling
Problem gambling can affect anyone. Recognising the warning signs early — in yourself or someone close to you — is the most important step toward getting help. The following indicators are widely recognised by gambling welfare specialists.
Spending more money on gambling than you originally intended, or more than you can afford to lose
Chasing losses — continuing to bet in order to recover money that has already been lost
Feeling irritable, anxious, or restless when you try to reduce or stop gambling
Lying to family members, friends, or colleagues about how much time or money you spend on gambling
Gambling to escape problems, relieve stress, or cope with feelings of anxiety or depression
Neglecting work, education, family responsibilities, or personal health because of time spent gambling
Borrowing money or selling personal possessions to fund gambling activity
Thinking about gambling constantly — planning the next session, calculating winnings, or replaying past losses
Making repeated unsuccessful attempts to cut back on gambling despite genuinely wanting to stop
You are not alone. Gambling problems are common and treatable. Contact the hai77 support team immediately at [email protected] to activate a time-out or self-exclusion. Our team handles all such requests with complete confidentiality, 24 hours a day, 7 days a week.
Ask Yourself These Questions
The following questions are adapted from established responsible gambling self-assessment tools used by welfare organisations. If you answer "yes" to two or more questions, we encourage you to speak with someone.
There is no right or wrong answer, and no one at hai77 will judge you for your responses. This exercise is purely for your own reflection. If after completing this assessment you feel concerned, the fastest step you can take is to contact our support team or activate a time-out directly from your account settings.
All responsible gaming actions taken on your hai77 account — including self-exclusion requests made via email — are handled confidentially and are not shared with third parties unless required by law.
This includes using money set aside for rent, food, bills, or other essential expenses to fund gambling.
A growing tolerance — needing bigger stakes to feel the same thrill — is a recognised early indicator of problem gambling.
Difficulty stopping despite a genuine desire to do so is one of the clearest signs that gambling may have become compulsive.
Arguments with family, missed work, unpaid bills, or loans taken out to fund gambling all qualify as "problems caused by gambling".
Using gambling as a coping mechanism for emotional distress is associated with a significantly higher risk of developing a gambling disorder.
Chasing losses is one of the most common and dangerous patterns in problem gambling and often leads to escalating financial harm.
Protecting Young People
hai77 operates an absolute minimum age requirement of 21 years. No person under the age of 21 is permitted to register an account, make a deposit, place a bet, or participate in any game or promotional activity on the platform. This policy applies to all players across Bangladesh regardless of geographic location.
During the registration process, all new players are required to confirm that they meet the 21+ age requirement. hai77 then conducts identity document checks as part of the KYC process to verify that the date of birth provided is accurate and that the player is genuinely of eligible age.
If hai77 has any reason to suspect that an account is being used by someone under the age of 21 — for example, due to inconsistencies in submitted documents or suspicious account behaviour — the account will be suspended immediately pending a full identity review. Any funds deposited by a verified underage player will be returned, and the account will be permanently closed.
If You Share a Device
If you share a computer, phone, or tablet with younger family members, we strongly recommend logging out of your hai77 account after each session and enabling a device-level PIN or passcode to prevent unauthorised access. Never share your hai77 login credentials with anyone.
Government-issued ID verification required for every new account — National ID, passport, or driving licence accepted
Date of birth cross-referenced against payment method ownership to identify discrepancies
Accounts flagged for age review are suspended immediately — no gameplay or withdrawals permitted until clearance
Players sharing devices encouraged to use platform logout and device-level passcode protection
Confirmed underage accounts are permanently closed and all deposited funds are returned in full
Need Help Right Now?
If you are concerned about your gambling behaviour — or about someone else's — please reach out to the hai77 responsible gaming support team immediately. Our team is available around the clock, every day of the year including Eid, Durga Puja, and all public holidays in Bangladesh. All enquiries are treated with the highest level of confidentiality.
Please do not use mailto: links — simply copy the address above and compose an email from your preferred app. Include your registered username and a brief description of your concern. We aim to respond within 2 hours for urgent responsible gaming requests.
Play Smart. Play with hai77.
Responsible gaming is at the heart of everything hai77 does. When you are ready to explore the platform, you will find cricket sportsbook markets, live dealer casino tables, hundreds of slots, and jackpot bingo — all within the safety framework described on this page. For adults aged 21 and above only.
Gambling is entertainment, not a way to make money. Always set a budget before you start.
Never chase losses. If you have reached your limit for the day, log out and come back another time.
Take regular breaks. Use hai77's session timer to stay aware of how long you have been playing.
You must be 21 or older to play on hai77. Age verification is mandatory for all accounts.
Help is always available. Email [email protected] any time, day or night.